1. money back guarantee only applies to the product not the carriage costs the consumer will be responsible FOR RETURN ALL CARRIAGE COSTS.
2. in the receipt of damaged goods i.e. broken chess piece return only the broken piece with proof of postage cost and we will send a cheque TO REFUND POSTAGE COSTS with the replacement .
3. all damaged goods must be reported within 24HR of receiving.
4. if replacement parts /pieces are needed at a later date you will be charged 10% OF THE CURRENT PRICE OF COMPLETE ITEM.
5. ON THE RETURN OF FAULTY/NONE FAULTY GOODS IT IS YOU THE CONSUMERS RESPONSIBILITY TO ENSURE THAT THE PRODUCT IS RETURNED IN EXCELLENT CONDITION.
6 IN THE UNLIKELY EVENT OF DISSATISFACTION ALL GOODS MUST BE RETURNED INCLUDING FREE ITEMS
7 SPECIAL OFFERS ARE LIMITED STOCK ONLY AND MAY BE REVOKED AT ANY TIME
8 THE COLLECTORS SHOP TAKE NO RESPONSIBILITY FOR INJURY CAUSED TO PERSON/PERSONS BY THE PRODUCT WE SUPPLY
9 WE RESERVE THE RIGHT TO CHANGE OR REDRAW ANY SPECIAL OFFERS OR CHANGE PRICES WITHOUT PRIOR NOTICE
10 ALL FINISHES MAY VARY SLIGHTLY NO GUARANTEE OF A PERFECT MATCH
11 shipping fees do NOT include your countries national duties tax if any, this is usually C.O.D on receipt of product